Q: What is Balance Protection?
A: Breeze’s Balance Protection Program preserves
the value of your card in the event that it is lost or stolen. It
enables us to transfer the remaining balance to a new card at the time
you notify MARTA. We will cancel your old card so no one can use it.
You will be charged a $5 fee for the replacement card. Balance
protection is a free service, but you must call 404-848-5000 to
activate the program on your card. Note: Balance protection
is not offered on the Breeze Ticket – treat it the same as cash.
MARTA cannot replace a lost Breeze Ticket.
Q: How do I sign up for Balance Protection?
A: Call 404-848-5000 today activate
Balance Protection on your card. Hours of operation are 7 a.m.-8
p.m. Monday through Friday; 8:30 a.m.-5 p.m. Saturday. Closed on Sunday
and most Holidays.
Q: What
do I do if my card is lost or stolen?
A: If you have signed up to participate
in the balance protection program, call 404-848-5000
as soon as you notice your card missing. We will
immediately cancel your old card and transfer the remaining
value to your new card. If you have not signed up for
the balance protection program, we have no way to deactivate
your old card, so we cannot replace it. |
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